Refund Policy

Last Update: 12.11.2025

1. General Provisions

All purchases on MysticChart.com are for personalized digital astrology reports prepared individually for each customer.

2. Cancellations and Refund Conditions

• Once report preparation begins, cancellation or refund is not possible.
• If payment was made but preparation has not yet started, the customer may request cancellation.

• In case of a technical issue with the delivered file, a replacement file will be prepared if the issue is reported within 3 days.

3. Exception to Right of Withdrawal

Under consumer protection laws, personalized digital content is exempt from the right of withdrawal.

4. Contact for Refunds

Refund inquiries should be sent in writing tosupport@mysticchart.com.

5. Contact Information

Başarı Dil Hizmetleri Bilgisayar Danışmanlık ve Turizm Ltd. Şti.

Address: Rasimpaşa Mah. Recaizade Sok. 38/A, Kadıköy – Istanbul, Turkey

Phone: +90 537 513 3562​

E-mail:support@mysticchart.com